1) Who We Are
MedicalVideo.store is a digital marketplace that sells online medical courses and related learning materials.
All products are digital download items (no physical shipping, no additional fees or taxes beyond the product price).
Delivery is provided via secure cloud links, primarily Google Drive and, on request, pCloud or Mega.
2) Refund Eligibility Window
Refund requests are accepted within 2 days (48 hours) from the time of purchase as recorded in your order confirmation email.
Requests submitted after this period are not eligible.
3) When You Can Request a Refund
You may request a refund within the 2-day window in the following situations:
- Content mismatch: the main contents (videos, audios, documents) you received do not match the description on the product page.
- Incomplete delivery due to our mistake: essential files listed on the product page are missing or corrupted, and we are unable to fix or replace them within a reasonable time after you contact us.
- Wrong course delivered: you clearly received a different course than the one shown in your order.
- Duplicate accidental purchase: the exact same course was purchased more than once on the same account within a short period by mistake (only the extra duplicate(s) may be refunded).
In all cases, we may ask for screenshots or additional details (e.g., file names, folder names, or specific discrepancies) so that we can verify and correct the issue as quickly as possible.
4) Situations That Are Not Eligible
Because our products are instant digital downloads, refunds are generally not granted in the following cases:
- You have received the correct course in full, as described on the product page, and simply no longer want it.
- You expected different topics or teaching style but the course matches the description and sample information we provide.
- You purchased a course without checking the listed formats or content outline on the product page.
- Access issues caused by account sharing or redistribution of our links to third parties.
Before purchasing, please review the course description, listed file formats (Video/Audio/Documents), and any available content details carefully.
If anything is unclear, you can contact us for clarification or request more information first.
5) How to Request a Refund
To request a refund within the 2-day window, please contact us using one of the following methods:
- Email: [email protected]
- Telegram: @MedBoard_Admin
- Contact Form: use the form embedded on this page.
Include the following information so we can review your request quickly:
- Your full name and email address used at checkout.
- Your Order ID and course name.
- A clear explanation of the issue (mismatch, missing content, wrong course, etc.).
- Screenshots or specific examples showing the problem (if applicable).
6) Review & Processing Time
After receiving your request with complete information, we will:
- Review the case and, where possible, first attempt to fix or replace any incorrect or missing content.
- Confirm approval or rejection of your refund based on this policy.
When a refund is approved, we aim to process it within 4 days. The exact time for the amount to appear back in your account may depend on your payment provider or bank.
7) Digital Products Only
All items on MedicalVideo.store are digital products delivered online.
There is no shipping, no physical return, and no additional fee or tax beyond the product price shown at checkout.
This policy applies only to purchases made directly on medicalvideo.store.
8) Contact
If you have any questions about this Refund Policy or need help with an order, please reach out:
